parts stores - Page 2

gmctrucks · 10-29-2009, 09:30 AM

Quote:

Originally Posted by bradrhale

WHY OH WHY do they need to know everything about my truck in order to find parts for it?? i would hate to think that they hire people that dont know anything about vehicles.
i need wiper refills. is your truck 4wd?? excuse me??
i need plugs. is your truck reg or ext cab??

Brad I even give them the color of my truck. Or when I call them for a part and I say it's a 5.7 engine they always ask again what engine is it again like if they didn't hear what I said it's like where do they get these parts guys/girls from. OR yes we have the part and you drive there and it's not there I have even told them have it on the counter ok it's here waiting for you and when I get there again sorry they sold it.

Crmzendrgone · 10-29-2009, 11:10 AM

Quote:

Originally Posted by mudseeker

it's called impulse buying. walk the store to get what you need and walk out with 10 things you don't need.

That is very true. Stores seriously do this for that purpose you ever notice mens anything is located near the back of the store. MEN are more impulse then woman.

Crmzendrgone · 10-29-2009, 11:12 AM

Quote:

Originally Posted by bradrhale

WHY OH WHY do they need to know everything about my truck in order to find parts for it?? i would hate to think that they hire people that dont know anything about vehicles.
i need wiper refills. is your truck 4wd?? excuse me??
i need plugs. is your truck reg or ext cab??

I totally agree there. It is stupid that they ask all those types of questions just for wiper blades.

BernieB · 10-29-2009, 11:23 AM

Quote:

Originally Posted by Crmzendrgone

I totally agree there. It is stupid that they ask all those types of questions just for wiper blades.

It's even worse than that. I've had to give full info on a vehicle (make, model, engine, tranny, year, and a partial VIN #) to get a package of tire valves.

Crmzendrgone · 10-29-2009, 12:30 PM

Wow that seems ridiculous just for tire valve stems.

BernieB · 10-29-2009, 12:42 PM

Yeah, it can get really bad at times. One local store I used to deal with when I had the shop in NYC used to go through parts counter staff like popcorn. I think the problem was they didn't pay enough to keep the good ones.

A good one, when you called up for something like an alternator for a Chevy Caprice, wouldn't bother asking for anything but what amperage you wanted, and if it were a late model or not, knowing that everything else didn't really matter. You could have your part on the way out the door for delivery in under two minutes. The bad ones would keep you on the phone for 15 minutes, getting all the info about the car, engine, a/c, etc. (after taking 10 minutes to verify that you had a commercial account with them) until you finally got so frustrated you wouldn't even deal with that person anymore. You'd call up, tell from the voice that it was the "new guy" and immediately ask for one of the other guys that you knew.

mudseeker · 10-29-2009, 02:44 PM

you have to give the guys a break though. you can't expect them to know everything about every car. you could know everything there is about chevy and get a ford guy on the other end of the phone.

case in point. you how many trans cooler lines we went through on a car because someone did not have the right info? there were 3 different part numbers for that car and it took all three tries to get the right one. if you want someone to blame, find yourself a GM engineer to yell at like i do.

BernieB · 10-29-2009, 02:54 PM

Quote:

Originally Posted by mudseeker

you have to give the guys a break though. you can't expect them to know everything about every car. you could know everything there is about chevy and get a ford guy on the other end of the phone.

case in point. you how many trans cooler lines we went through on a car because someone did not have the right info? there were 3 different part numbers for that car and it took all three tries to get the right one. if you want someone to blame, find yourself a GM engineer to yell at like i do.

I can partially agree with you, but when you're working the parts counter at a busy store, and dealing with pretty common parts, it doesn't take long before you understand what info you really need to match up the part, and what stuff is "fluff". You also learn pretty quick when to send a selection of parts to the shop, and let them pick which is the one they need. Your cooler lines are a case in point. A good parts guy would say, "Hey, there's three numbers for that part so I'll send all three with our delivery driver and you pick which one is correct."

bradrhale · 10-30-2009, 06:52 AM

i dont care if a chevy or ford guy. it only makes since that engine size doesnt affect the size of the windshield wipers. on other things, i can agree with you on though.

bubbatrucklover · 10-30-2009, 07:10 AM

I'm not defending the fact that there are morans behind the counter but I blame the parts stores for the overall prob.

If you ever stand next to the computer as they are looking up a part it MAKES them go through the whole BS form screen to screen before getting to your part.

Guys I like and are knowledgable at the parts stores I frequent are cussing at the process as much as we are.

10-29-2009, 12:30 PM	#15
Crmzendrgone Senior Member Join Date: Apr 2009 Location: Arizona Posts: 3,167	Wow that seems ridiculous just for tire valve stems. __________________

10-29-2009, 12:42 PM	#16
BernieB Senior Member Join Date: Jul 2009 Location: Fredericksburg, VA Posts: 3,876	Yeah, it can get really bad at times. One local store I used to deal with when I had the shop in NYC used to go through parts counter staff like popcorn. I think the problem was they didn't pay enough to keep the good ones. A good one, when you called up for something like an alternator for a Chevy Caprice, wouldn't bother asking for anything but what amperage you wanted, and if it were a late model or not, knowing that everything else didn't really matter. You could have your part on the way out the door for delivery in under two minutes. The bad ones would keep you on the phone for 15 minutes, getting all the info about the car, engine, a/c, etc. (after taking 10 minutes to verify that you had a commercial account with them) until you finally got so frustrated you wouldn't even deal with that person anymore. You'd call up, tell from the voice that it was the "new guy" and immediately ask for one of the other guys that you knew. __________________ If the guys who design 'em had to take one home, use it every day for 2 years, and do all the maint and repairs themselves, cars would have a button on the dash to change the oil, filters & plugs.

10-30-2009, 07:10 AM	#20
bubbatrucklover Senior Member Join Date: Jul 2009 Location: Jacksonville, Florida Posts: 950	I'm not defending the fact that there are morans behind the counter but I blame the parts stores for the overall prob. If you ever stand next to the computer as they are looking up a part it MAKES them go through the whole BS form screen to screen before getting to your part. Guys I like and are knowledgable at the parts stores I frequent are cussing at the process as much as we are. __________________ Siggy by Crimson Dragon >>>>>>>>>>>>>>> _____________________________________________TRUCK MOD DONATIONS ACCEPTED

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10-29-2009, 02:44 PM	#17
mudseeker Senior Moderator Join Date: Feb 2006 Location: michigan Posts: 7,155	you have to give the guys a break though. you can't expect them to know everything about every car. you could know everything there is about chevy and get a ford guy on the other end of the phone. case in point. you how many trans cooler lines we went through on a car because someone did not have the right info? there were 3 different part numbers for that car and it took all three tries to get the right one. if you want someone to blame, find yourself a GM engineer to yell at like i do.

10-30-2009, 06:52 AM	#19
bradrhale Senior Moderator Join Date: Apr 2006 Location: Texas Posts: 9,528	i dont care if a chevy or ford guy. it only makes since that engine size doesnt affect the size of the windshield wipers. on other things, i can agree with you on though.